Liability and disputes

Stop-payment order

A consumer's instruction to their bank not to make a scheduled preauthorized debit from their account.

Under US Regulation E, a consumer may stop payment of a preauthorized electronic fund transfer from their account by notifying the financial institution. The official interpretation says the institution must honour an oral stop-payment order made at least three business days before a scheduled debit, and continue to honour it if the debit is resubmitted. An agent that pays bills should make stopping a payment as easy as starting it, across every rail it uses.

Agent Minute explains this term on 1 March 2027.

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