---
term: "Chargeback"
category: "Liability and disputes"
url: https://agenticopenfinance.com/glossary/chargeback
source: AgenticOpenFinance glossary
---

# Chargeback

> A card scheme process that reverses a card payment back to the cardholder's issuer after a valid dispute.

A chargeback is the card scheme process by which a card issuer reverses a transaction back to the merchant's side after the cardholder disputes it, for reasons such as fraud, goods not received or processing errors. The rules and time frames are set by each card scheme, while consumer protection law, such as billing error rules, sits underneath. For agent purchases, the merchant's ability to show a signed mandate and the agreed cart will increasingly decide who bears the loss.

Related terms: [Billing error](https://agenticopenfinance.com/glossary/billing-error.md), [Merchant of record](https://agenticopenfinance.com/glossary/merchant-of-record.md), [Checkout Mandate](https://agenticopenfinance.com/glossary/checkout-mandate.md), [Card-not-present transaction](https://agenticopenfinance.com/glossary/card-not-present-transaction.md)